How to Fix Yahoo Mail Keeps Crashing Issue?

As Yahoo Mail is one of the most popular email service providers, there are billions of users who use its services. You cannot just send and receive emails via a Yahoo Mail account, but also manage contacts, calendars, and schedule meetings. However, there are certain issues like Yahoo Mail crashing that might occur while logging into your Yahoo Mail account for accessing emails. Whether you use a web browser or Yahoo Mail app, you need to apply some troubleshooting steps to bring your Yahoo account again in working state. Here, in this article, we have mentioned quick steps that you can follow to fix Yahoo Mail keeps crashing issues.

Yahoo Mail Keeps Crashing

Why is Yahoo Mail App Crashing on Android Phone or Other Devices?

Before we apply any step to fix Yahoo mail not working issue, let’s have a look at the various reasons that trigger this issue. It is very important to find the exact cause of the issue as workaround depends totally on the root cause.

  • The device in which you want to access your yahoo account might not have the recent version of the OS installed. 
  • Yahoo Mail may also start crashing due to the accumulation of app data and cache on your device. So, it is recommended to clean the cache files and app data on a regular basis.
  • Next, if you are facing Yahoo Mail crashing issues on iPhone or Android devices, check whether you have properly enabled the cellular data of your device.

Effective Way to fix the Yahoo Mail App keeps crashing

Now that you have an understanding of the common causes of crashing your Yahoo Mail, it’s time to resolve the issue. There are several methods that you can apply one-by-one to fix Yahoo mail login or crashing issues. Before applying these methods, make sure you have updated versions of OS installed on your device. Then, you can apply following steps to get rid of the Yahoo mail crashing issue.

Method 01: Fix App Functionality Issues

Yahoo mail application keeps freezing, crashing, or responding slowly due to its improper functionality. In such cases:

  • Make sure that your device has the latest version of the Yahoo Mail app and OS installed.
  • Clearing the Cache and App Data on your device can also troubleshoot several issues with Yahoo applications and bring it to working state. For this, go to Settings>Apps>Manage apps>Yahoo Mail>Clear Data.
  • Refresh or restart the memory of Yahoo app by Force stopping it.
  • Uninstalling and reinstalling the Yahoo application can also help you to access your Yahoo account.

Method 02: Sign-in Issues in Yahoo Mail App

There are some common Sign-in issues that can be caused due to multiple reasons. It is important to fix all such issues as without it you cannot access your account. Mainly such problems occur due to changing the mobile number or activating two-step verification. Check proper solution to fix the issue for both conditions from below:

Changing Mobile Number

If you have changed your mobile number and still using the same device, then you may face sign-in issues while logging in to your Yahoo account. In such cases, you can resolve such issues by following these steps:

  • Sign in to your Yahoo Mail account on your computer.
  • Click on your Profile Name located in the top-right corner and then select Account info followed by the Account security tab.
  • Locate and click on the Phone numbers option and tap the “Add recovery phone number” option.
  • Enter your new phone number in the provided field and click the Send SMS button. Afterwhich, Yahoo will send an Account Key to the mobile number you have provided.
  • At last, enter the Account Key in the provided field and click Verify. 

App Passwords

When you activate Two-Step verification or Account Key feature, you need to provide an additional security code for logging into your Yahoo Mail account. You need to create an app password especially when you try to log in to your Android and iOS Mail app. Follow the below-mentioned steps to generate password for your Android device:

  • Navigate to Profile Name > Account info > Account Security.
  • Locate and click on the “Generate app password” option under the Account security tab.
  • Go through on-screen instructions to complete the process.

Method 03: Connectivity Issues

The problem may also occur due to no or poor internet connection. Make sure the device you are using for accessing the Yahoo mail account is properly connected to the internet. Also, check the App Permissions settings to make sure whether adequate permission is given to the Yahoo Mail app.

Yahoo Mail Crashing on Mac, iPhone, or iPad? Here’s the Fix!

If you are facing Yahoo mail crashing issues on your iPhone or iPad, try uninstalling and reinstalling the app. Clearing the app data and cache can also help you to resolve the issue, uninstalling and reinstalling the app equally works fine. After installing the application from your device, install it from the App store. 

Once you install the Yahoo Mail app on your iPad or iPhone, run it and check if it is working properly. 


Yahoo Mail is the most popular email platform that offers several services to its users, apart from just sending or receiving emails. But issues like Yahoo Mail crashing on iPhone, Yahoo Mail keeps crashing on Android, etc are very common. If you experience such issues while accessing your Yahoo account, follow the various troubleshooting techniques mentioned here and get access to your Yahoo Mails. 

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