Nowadays technology is evolving at a rapid pace and helps human beings to perform various activities. But sometimes humans make mistakes while using this technology. Outlook is one of the most widely used platforms that help users in their daily personal and professional needs. But when you send any mail to any recipient, even by mistake, it can lead you to trouble. The situation becomes worse when you click on the Reply All button to send a private Outlook email from your account.
To avoid such cases, Outlook provides a feature to its users that allows them to recall sent messages, but only in certain conditions. Let’s check the detailed procedure to recall an email in Outlook from this article.
As per Microsoft, users can recall a message only if both you and the recipient have an Office 365 or Exchange account. Both the accounts should be within the same organization; so, we can say you can recall the mail only when it is sent to your colleagues.
Plus, if the email is opened or if any rules (such as folder assignment) touch the email, then you can’t recall the email.
Quick Steps to Recall Outlook Emails
In case, if you are unable to log in to your account, reset outlook email password to get access to login credentials. If you want to know how to recall email in Outlook webmail, then follow the below-mentioned steps one by one:
Step 1: Firstly, open your Outlook account and then go to the Sent Items folder and locate the email you want to recall. Usually, such email is present at the top of the list. Once you got the mail, double-click on it to fully open it.
Step 2: Press a click on the Message tab located on the toolbar to make it active. Next, go to the Move section and tap the More Move Actions button.
Step 3: Now, click the “Recall This Message” option from the drop-down list. (In case of a different interface, click on the Message tab followed by a click on the three-dots icon. Then, select Actions, and select Recall This Message.)
Step 4: A pop-up window will appear on the screen, where you have to select between one among two options. These are: Delete Unread Copies of This Message or Delete Unread Copies and Replace With a New Message. Also, check the box next to a message indicating an option to have Outlook notify you if the process succeeds or fails.
Step 5: Once you are done with the above steps, click the OK button to continue.
Step 6: In case, if you have selected an option for replacement, Outlook opens a second window from where you can revise the message. Outlook recalls your old message and displays a notification every time when you compose your new email. You just have to click the Send button when your revised message is ready and you want to send it.
Why Email Doesn’t recall in Outlook 365 on Mac?
While you know how to recall email in Outlook 365 Mac and even the process seems to be pretty simple, but sometimes it may bother you. Given below are some reasons why you may experience such issues:
Opened messages: In case, if your recipient has opened your original email, then you can’t recall it. They can read only the second recall message, but the original one remains in their Outlook inbox.
Other email clients: The recall function only works with Outlook. If you send an email to someone who uses other clients, like Gmail, Yahoo, etc., then the recall won’t work.
If you have forgotten to include someone in your email or mistakenly send your emails to someone, then try to recall it. The feature to replace or recall an email in Outlook 2019, 2016, etc is very easy and can be done by the above steps. In case of any problem or further help, feel free to contact our technical support team.